Privacy Policy

Last updated: 5 October 2026

ShopBridge is an e-commerce platform that lets sellers in Bangladesh open an online store at {slug}.shopbridge.bd and manage products, orders and payouts from a dashboard and a mobile app. This Privacy Policy explains what personal information we collect, why we collect it, and the choices you have.

By using ShopBridge you agree to this policy. If you do not agree, please do not use the service.

1. Who this policy covers

Merchants: people who sign up to ShopBridge to open and run a store.
Store customers: people who browse a merchant's storefront or place an order on it.
Visitors: people who visit shopbridge.bd or contact us.

For a store customer's order, the merchant who runs that store decides how the order information is used to fulfil the order. ShopBridge processes it on the merchant's behalf to operate the platform.

2. Information we collect

From merchants:

Mobile phone number (used to sign in with a one-time password) and your name.
Store details: store name, subdomain, logo, banners, product names, descriptions, prices, images, categories and the store contact details you choose to publish (phone, WhatsApp number, email, social links, address).
Payout details: mobile wallet or bank account number, account holder name, bank and branch name.
Transaction records: sales, commission, balance and payout history.
If you connect WhatsApp to manage your store: your WhatsApp number and the messages, photos or voice notes you send to the ShopBridge number.

We do not ask merchants for a National ID (NID) or a trade license.

From store customers:

Name, mobile phone number and delivery address entered when placing an order.
Order contents, order status and payment status. We do not see or store your card, PIN or wallet password; payment details are entered on the payment provider's secure page.

Collected automatically:

Basic technical data such as device and browser type, IP address and error logs, used to keep the service secure and working.

3. How we use information

To create and secure your account and verify your phone number.
To publish your storefront and process, track and fulfil orders.
To process online payments, calculate our commission, keep your balance and send your payouts.
To send service messages such as OTP codes, new-order alerts and account notices.
To provide support, prevent fraud and abuse, and enforce our Terms of Service.
To improve ShopBridge and develop new features.
To comply with legal obligations in Bangladesh.

If you use the WhatsApp assistant, your messages are processed by automated and AI-assisted tools only to carry out the store tasks you ask for (for example adding a product or checking orders).

4. Sharing of information

We do not sell your personal information. We share it only:

With the merchant, for customer order details, so the merchant can deliver the order.
With service providers who help us run ShopBridge, such as hosting, storage, messaging and payment processing, and only as needed to provide those services.
Where required by law, a court order or a lawful request from a government authority.
To protect the rights, safety and property of ShopBridge, merchants, customers or others, including preventing fraud.
In connection with a merger, acquisition or sale of the business, with notice to you.

Information a merchant chooses to publish on their storefront (such as products and contact details) is public.

5. Data retention

We keep your information while your account is active and as long as needed to provide the service. After an account is deleted we remove or anonymise personal data within a reasonable period, except for records we must keep for accounting, tax, dispute-resolution, fraud-prevention or legal reasons (for example transaction and payout records).

6. Security

We use industry-standard safeguards including encrypted connections (HTTPS), access controls and one-time-password sign-in. No system is completely secure, so we cannot guarantee absolute security. Please keep your phone and OTP codes private.

7. Your rights and choices

Access and correct your information from your dashboard, or ask us to do so.
Request a copy of your data.
Request deletion of your account and personal data.
Disconnect WhatsApp at any time from your dashboard, or by sending “stop” to the assistant.
Opt out of non-essential messages.

To use any of these rights, email us at contact@shopbridge.bd. We may need to verify your identity first.

8. Data deletion instructions

To delete your ShopBridge account and the personal data linked to it, email contact@shopbridge.bd from your registered contact or message 01538393154 on WhatsApp with the subject “Delete my data”, and include the phone number registered with your account. We will confirm and complete the request within 30 days, apart from records we are legally required to keep.

9. Children

ShopBridge is not intended for anyone under 18 and we do not knowingly collect information from children. If you believe a child has given us information, contact us and we will delete it.

10. Changes to this policy

We may update this policy from time to time. The date at the top shows the latest version. If a change is significant we will notify you through the dashboard or by message. Continued use of ShopBridge after a change means you accept the updated policy.

Contact us

ShopBridge (Trade License No. 20261911869800193)

Email: contact@shopbridge.bd

Phone / WhatsApp: 01538393154

Address 1: Ward No 04, Korpai, Burichong, Cumilla

Address 2: Maijdee Court, Noakhali